Action Plans
For areas for improvement identified as a result of external audits, institutional internal audits and Management Review (MR) meetings, actions are planned with a responsible unit and timeframe assigned; progress is monitored at the next audit and MR meetings. This page presents the main action plans together with their published evidence.
1. Corrective Action Plans Following the External Audit (TSE ISO 9001)
In the TS EN ISO 9001:2015 recertification audit of 28–29.04.2025, 2 minor nonconformities were identified, and a corrective action plan with a 4-month timeframe was prepared for each.
| Clause | Finding | Planned action | Outcome |
|---|---|---|---|
| 6.1 Risks and opportunities | Inconsistency between the risk procedure and the risk tables in some units and faculties | Review of all risk tables; training on risk management | Closed on 30.07.2026, having been found “Adequate”. The Risk Management Workshop was held on 21.07.2026 (news (in Turkish)). |
| 7.1.3 Infrastructure | Missing maintenance records and some planned maintenance not carried out in certain departments | Review of maintenance plans and revision of forms and the equipment inventory; Construction Works and departmental maintenance officers to hold a meeting to review the inventory again | Closed on 30.07.2026, having been found “Adequate” (it was noted that maintenance plans had been reorganised and 2025–2026 maintenance records were seen). |
In the 1st surveillance audit of 30–31.07.2026, no nonconformity was identified, and TSE decided to maintain the validity of the certificate (closing news (in Turkish)).
2. Management Review Decisions
The 19 decisions taken at the MR meeting of 07.07.2026 were recorded together with their responsible units. Decisions with published evidence of implementation:
| Decision | Responsible | Implementation |
|---|---|---|
| 4 – Preparation for the 1st Surveillance Audit | Academic and Administrative Units / Quality Commission / Directorate of Strategy and Quality | The audit was held on 30–31.07.2026; no nonconformity was identified. |
| 8 – Risk Workshop | Directorate of Strategy and Quality / Unit Quality Representatives | The Risk Management Workshop was held on 21.07.2026. |
| 9–10 – Satisfaction survey results and PDCA | Academic Units / Measurement and Evaluation Coordinatorship / Directorate of Strategy and Quality | The results were published with improvement recommendations on the Survey Results page. |
| 12 – Preparation for the YÖKAK Institutional Accreditation Programme | Academic and Administrative Units / Quality Commission / Directorate of Strategy and Quality | Quality and accreditation evaluation meetings were held in 11 academic units on 16–25.09.2026. |
Work planned at the MR meeting of 22.04.2025: continued monitoring aimed at increasing the number of accredited departments, updating risk analyses once a year, increasing unit-based meetings to reduce CA findings, and increasing participation in satisfaction surveys.
3. Corrective Actions Following Internal Audits
For corrective actions opened in institutional internal audits, units determine the root cause, action, person responsible and deadline; the status is evaluated in the following year’s internal audit and at the MR meeting. Of the 33 corrective actions opened in the 2025 internal audit, 16 had been closed as of 07.07.2026 and follow-up of the remaining 17 is ongoing. Details: Internal Audit and Corrective and Preventive Actions.
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