Processes

Process Management and Monitoring

Our Quality Management System has been established and documented in line with the requirements of TS EN ISO 9001. The process approach model is designed and implemented within the framework of the aims of the Strategic Plan. Activities and work processes that may affect service quality and stakeholder satisfaction have been identified, and the capability of processes to achieve their objectives and their performance are monitored. Continuous improvement cycles (PDCA) are described within each process, and the workflows linked to processes are defined separately.

Main Processes

Main Process	Main Activities Covered	Process Owner
Quality Assurance Process	Quality policy and objectives, document management, internal audit, management review, risk and opportunity management, performance monitoring, corrective actions, KİDR and external evaluation	Strategy and Quality Directorate
Education Process	Programme design and approval, academic calendar, course planning, student admission and registration, assessment, internship/practice, graduation, distance education	Deans / Graduate School / Schools, Student Affairs Office
Research and Development Process	Research policy, BAP and externally funded projects, publication and ethics processes, intellectual property, university-industry collaboration, KALİTTO activities	Research Deanship, BAP Coordination Office, KALİTTO
Social Contribution Process	Social responsibility activities, continuing education, external stakeholder collaborations, events open to the public, alumni relations	Rectorate, Deans, Health, Culture and Sports Directorate
Administrative Processes	Personnel, financial affairs, purchasing, information technology, library, construction works, correspondence and general records, health, culture and sports, corporate communication, occupational health and safety, student affairs	General Secretariat and related directorates