Feedback Management
Suggestions, opinions and complaints from our students, staff and external stakeholders are recorded through the Quality Management System (QMS). Each submission is tracked with a suggestion number; the related process can also be specified when submitting. Feedback is an input to improvement activities.
How It Works
- Fill in the QMS Individual Suggestion form: enter your name, e-mail and the subject; optionally select the related process, describe your proposed solution and attach documents.
- Approve the personal data (KVKK) notice and submit; your submission receives a suggestion number.
- Your suggestion is evaluated in the QMS within the related process.
- Follow the status of your submission with your suggestion number on the “Track My Suggestion” page.
Feedback Channels
| Channel | Scope | Access |
|---|---|---|
| QMS Individual Suggestion | Suggestions, opinions, complaints; tracked by suggestion number | kys.hku.edu.tr/BireyselOneri (Turkish) |
| “We Listen to You” form | Direct message to the Strategy and Quality Directorate | Contact |
| Surveys | Stakeholder satisfaction surveys and resulting improvements | Survey Results and Improvements |
| E-mail / Phone | Strategy and Quality Directorate | kalite@hku.edu.tr · 444 6 458 (Ext. 1889) |
Personal data shared in the form are processed under the form’s personal data (KVKK) notice, solely to evaluate your suggestion and respond to you. Details: hku.edu.tr/kvkk.
Related Pages
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